TERMS AND CONDITIONS

This website under the URL www.racheltrevormorgan.com is operated solely by Rachel Trevor-Morgan Limited.

You can contact us at:

Rachel Trevor-Morgan Limited

20 Crown Passage

King Street

London SW1Y 6PP

Tel: +44 (0)207 839 8927
Email: info@racheltrevormorgan.com

VAT no. 726 6870 05
Company registration no: 12010876

ORDERS

All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.

Orders may only be placed by individual customers and corporations purchasing goods other than for resale. (Trade enquiries should be sent to trade@racheltrevormorgan.com).

After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.

You may also order from us by telephone. You can ring us Monday to Friday from 9.30am to 6pm GMT. We are shut on bank and public holidays.

If you provide us with an email address, we will follow the same procedures as for online sales but if not we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.

DESCRIPTIONS & PRODUCT INFORMATION

We have made every effort to represent the colours of our products as accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product.

If you have any questions about the product you may of course contact us by emailing info@racheltrevormorgan.com.

PRICES

All prices on the website are quoted in pounds sterling (£). They include VAT @ 20% (payable if delivery is within the EU) but exclude delivery charges, which are detailed separately.

Please note that on all orders placed for delivery outside the UK/EEC it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.

We may change the prices on the website at any time and without any notice.

We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However, if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.

RETURNS AND EXCHANGE POLICY

All our hats and headpieces are of the highest quality and each one is handmade to order at our studio in St James’s, London. For this reason we are unable to accept returns on made to measure items. We do however want you to feel completely satisfied with your purchase, so if your headpiece does not match or exceed your expectations, please don’t hesitate to phone the studio on 020 7839 8927.

Pre-ordered items and Bridal shop items are returnable within a 7 working day period. We would ask that you email us within 24hrs of receipt of any purchase to arrange the return. It is helpful for us to know why you would like to return the goods. Once the goods are back with us we will refund the full purchase price. We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the goods. The item must be returned, unworn and in perfect condition.

Once the goods are back with us we will refund the full purchase price. We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the goods.

If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost.

Please note that we do not offer returns or exchanges on bespoke millinery since they are made to order and bespoke to the customer.

RETURNS PROCEDURE

We recommend using the following couriers to return your parcel: UPS, DHL, Fedex or Royal Mail via your local post office. If using Royal Mail, you must send back using the Special delivery service to ensure that the parcel is trackable.

Please wrap your parcel securely to avoid damage in transit back to us. We advise customers reuse the packaging that the order was supplied in. Please note we cannot accept an item for refund if it has been damaged in transit to us. We recommend that you to obtain a proof of posting certificate if using Royal Mail. Please clearly indicate goods are being either returned for refund or exchange.

Please return your parcel to:

Returns
Rachel Trevor-Morgan Limited
20 Crown Passage
King Street
London SW1Y 6PP

In any event, damaged, worn or used items will not be refunded or exchanged.

PRIVACY STATEMENT

Rachel Trevor Morgan Limited take the issue of the privacy and protection of your personal data very seriously. Rachel Trevor Morgan Limited is committed to complying with all relevant Data Protection legislation. We use the internet technology sometimes known as “cookies” to store the information that you give us. This helps us to understand the products you are interested in.

We do not store credit/debit card details you give us other than in connection with the transaction you authorise. We will not disclose any of your personal information to anyone outside Rachel Trevor Morgan Limited.

We may from time to time contact you with regard to our products and services. You can at any time request that we make no further contact with you by emailing us at info@racheltrevormorgan.com.

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at info@racheltrevormorgan.com or write to us at the following address:

Rachel Trevor-Morgan Limited
20 Crown Passage
King Street
London SW1Y 6PP