All our hats and headpieces are of the highest quality and each one is handmade to order at our studio in St James’s, London. For this reason we are unable to accept returns on made to measure items. We do however want you to feel completely satisfied with your purchase, so if your headpiece does not match or exceed your expectations, please don’t hesitate to phone the studio on 020 7839 8927.
Pre-ordered items and Bridal shop items are returnable within a 7 working day period. We would ask that you email us within 24hrs of receipt of any purchase to arrange the return. It is helpful for us to know why you would like to return the goods. Once the goods are back with us we will refund the full purchase price. We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the goods. The item must be returned, unworn and in perfect condition.
We recommend using the following couriers to return your parcel: UPS, DHL, Fedex or Royal Mail via your local post office. If using Royal Mail, you must send back using the Special delivery service to ensure that the parcel is trackable. Please return the goods in the same box in which you received your goods with all initial postage labelling removed.
Please address the returns to our studio:
Rachel Trevor Morgan
20 Crown Passage
London SW1Y 6PP
If you need help with organising your return collection, please email us on email@example.com.