DELIVERY
All items purchased through the website will be sent by courier to UK addresses and can be tracked via the courier company’s website. Customers will receive notifications by email and will have the option of re-arranging the delivery or leaving it with a neighbour.
Due to our deliveries being made by courier, you may choose a delivery address which is different to your billing address. If you have special requirements, please contact the studio on info@racheltrevormorgan.com to discuss delivery options or collection.
We also provide preferential grouped shipping if you buy more than one hat. Please email us with the style numbers and your full shipping address so we can give you a quote.
Delivery times
The majority of our products are available for immediate purchase and delivery within 2-3 working days. Need a piece sooner? Email the studio by 3pm to allow us to arrange an overnight delivery to a UK address. International delivery times vary depending on the final destination. We would advise 1-2 working days for the USA and Europe, and 3-5 working days for Australia. Please note that deliveries to a non-EEA country, you are responsible for all import and export charges as well as all duties, fees and charges associated with the delivery.
List of countries we ship to:
Australia, Austria, Belgium, Canada, China, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates (UAE), United States (USA).
If your country is not in the list, please email the studio to ask for a shipping quote.
RETURNS & REFUNDS
All our hats and headpieces are of the highest quality and each one is handmade to order at our studio in St James’s, London. For this reason we are unable to accept returns on made to measure items. We do however want you to feel completely satisfied with your purchase, so if your headpiece does not match or exceed your expectations, please don’t hesitate to phone the studio on 020 7839 8927.
Limited Edition and Bridal shop items are returnable within a 7 working day period. We would ask that you email us within 48hrs of receipt of any purchase to arrange the return. It is helpful for us to know why you would like to return the goods. Once the goods are back with us we will refund the full purchase price. We are not liable for the original delivery costs or the return cost unless there is an error on our part or if there is any fault with the goods. The item must be returned, unworn and in perfect condition.
We recommend using the following couriers to return your parcel: UPS, DHL, Fedex or Royal Mail via your local post office. If using Royal Mail, you must send back using the Special delivery service to ensure that the parcel is trackable. Please return the goods in the same box in which you received your goods with all initial postage labelling removed.
Please address the returns to our studio:
Rachel Trevor Morgan
20 Crown Passage
King Street
London SW1Y 6PP
If you need help with organising your return collection, please email us on info@racheltrevormorgan.com.
Please note:
- Our returns and refunds policy is applicable to all purchases made through our online shop (i.e. Limited Editions, Sample Sale, Bridal)
- We do not offer exchanges or refunds on bespoke orders made directly through the studio
- If you are returning an item because of an error on our part or because it is defective, we will happily refund your purchase including the cost of sending it back to us
- Should you wish to return or exchange your order for personal reasons including a change of heart, you will be responsible for any postal charges relating to the return. For your protection, we recommend that you use a recorded-delivery service